Absence during delivery
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If the recipient cannot be reached when the delivery is attempted, the transport service provider usually leaves a notification. A second delivery attempt is usually made. If the recipient is still absent, the package will be returned.
In this case, we will not receive any notification from the transport service provider. For this reason, we strongly advise the recipient to always track the package. If he sees that a delivery attempt has taken place, he should contact the delivery center or let us know.
In this case, once the package is returned to our warehouse and we have checked it, we will issue a credit from which the cost of the return shipment will be deducted.
The costs that will be deducted can be found in the overview of fees.