If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
If the tire has a defect or problem after fitting, let us know and we will analyze if it could be a manufacturing problem.
If it is a manufacturing problem, we will send you the appropriate claim form for your goods. This should be filled out with all the details of the case and sent to us with the following photos of the damaged tyre:
- Full DOT
- Location of the tire defect (preferably highlighted with chalk)
- Profile where you can see and measure the model
After reviewing the documents you have submitted, we will send you the consignment data for collection.
We will cover the shipping costs if the manufacturer accepts the complaint and the tire is new and has not been mounted. Please note, however, that if the manufacturer rejects the complaint, we will charge you for the return shipping costs.
Please also understand that these cases may take a little longer to process than other incidents. Usually between 30 and 60 days.
Possible return shipping costs when handling complaints can be found here: