Sometimes the packages get damaged during shipping. This can result in missing or damaged items.
If the customer has received a package with visible damage or a defect, he should try to inform the driver at the moment of delivery. Due to the Covid-19 situation, the transport companies are offering contactless delivery. Because of this, it may happen that the customer does not have enough time to check the package before the driver leaves. In this case, the deadline for making a complaint is a maximum of 24 hours after delivery, bearing in mind that we must forward the information to the transport service provider.
In this case, we need a clear photo of the damage to the package and a photo of the shipping label once the damage is discovered. If one of the items is damaged or missing, the customer must also indicate this (with a full description: brand, model, size).