US English (US)
GB English (UK)
DE German
Georgian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Our site
  • Contact Us
  • Log in
English (UK)
US English (US)
GB English (UK)
DE German
Georgian
  • Home

Missing/wrong shipments received

Written by Miranda Pataridze

Updated at September 13th, 2022

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Delivery conditions
+ More

Unfortunately, sometimes the recipient may receive a package that is missing some items or contains the wrong product. For this reason it is important to check the package once it has been delivered. In each of these cases we ask for the following photos:

  • the wrapped package
  • the transport labels
  • clear pictures of the goods received (measurements, labels...)
  • Product label photo

When we receive the photos, we start investigating to identify the cause. First, we will check our inventory and system to determine if there was an error in preparing the package. We will then examine the shipping labels and determine if they have been mixed up with another order/shipment.

Once the problem is found, we will inform you about the resolution of the case and suggest how to proceed further.

Note that in these two cases, if it is an error on our part or on the part of a transport service provider, the customer will not have to pay any additional shipping costs.

Please let us know if you would like a replacement on a second invoice.

contact details

You can contact us as follows: Email: bestellung@tyre-world.de Phone:...

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Packaging of goods when returning
  • Documents for cooperation
  • Tire fee overview
  • cancellation
  • Warranty tires

Ihr Ass in Reifen

Leistungen
  • Innovation
  • Versandkosten
Wichtige Links
  • AGB
  • Datenschutzerklärung
  • Impressum
  • Widerrufsbelehrung
Kontakt
  • +49 (0)231 425 774 66
  • bestellung@tyre-world.de
  • Mo bis Fr: 08:00 - 17:00 Uhr
  • Samstag: Geschlossen
©2022, All Rights Reserved. Made with by visudia.de
  • AGB
  • Datenschutzerklärung
  • Impressum
  • Widerrufsbelehrung

Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand