Possible return costs when handling complaints
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In the case of complaints about goods, no immediate replacement can usually be made. The goods are made available to the respective product manufacturer for assessment. Only after the finding can a decision be made about a replacement, a credit note or a negative message.
If the complaint is rejected by the industry, the following fees apply:
1. Processing fee €20.00 / order
2. Return of the goods complained about to tyre-world 15 € / package // 50 € / pallet
3. Return of the goods to the customer (if desired*) 15 € / package // 50 € / pallet
*if not desired: disposal by tyre-world, at 5 € / tire
If you wish, we will send you rejected complaints back, but we will charge shipping/packaging costs!
Alternatively, we offer you disposal at the above costs.