In the case of complaints about goods, no immediate replacement can usually be made. The goods are made available to the respective product manufacturer for assessment. Only after the finding can a decision be made about a replacement, a credit note or a negative message.

If the complaint is rejected by the industry, the following fees apply:

1. Processing fee €20.00 / order

2. Return of the goods complained about to tyre-world 15 € / package // 50 € / pallet

3. Return of the goods to the customer (if desired*) 15 € / package // 50 € / pallet

*if not desired: disposal by tyre-world, at 5 € / tire

If you wish, we will send you rejected complaints back, but we will charge shipping/packaging costs!