We look forward to our future successful cooperation.
Below are all the important points to ensure a smooth process:
Dealing with the FTP interface
Selected actions are described here to illustrate how to use the folder system:
- Stock upload as CSV to the FTP
- In the folder structure Upload/Stock/
-
Our stock as CVS on the FTP
- In the folder structure Download/Stock
-
Order from you e.g. via XML
- In the folder structure Upload/Order/
- Tracking via CSV
Tyreworld warehouse: Shipping terms and conditions
Below you will find our overview of fees for the individual business cases:
Prices 2022 |
outbound freight 2 |
non-acceptance 2 |
Pick-up and drop-off costs 2 |
||
DE |
€5.50 3 |
€8 |
+10% 1st |
€15 |
+10% 1st |
BE, LU, NL, AT |
€15 |
€15 |
+10% 1st |
€30 |
+10% 1st |
FR, DK |
€16 |
€16 |
+10% 1st |
€31 |
+10% 1st |
PL, CZ |
€20 |
€20 |
+10% 1st |
€35 |
+10% 1st |
IT, HU |
€22 |
€22 |
+10% 1st |
€37 |
+10% 1st |
ES, SI, SK |
€28 |
€28 |
+10% 1st |
€43 |
+10% 1st |
FI, LV, LT, EE, PT, SE 4 |
€34 |
€34 |
+10% 1st |
€49 |
+10% 1st |
1: value of goods, 2: per package, 3: single freight surcharge, 4: single shipment
-
Quantity per package depending on tire size.
- We can indicate in a column how many tires fit in a package
- We are currently unable to deliver to Switzerland and Croatia.
-
Island delivery
- Germany: €20 2nd
- EU: €40 2nd
-
Correction of address/ wrong delivery address
- €8 2
-
Failed pickup/retry delivery
- €10 2nd
-
Collection and return costs (also shown in the table above)
- EN: €15 2 + 10% of the value of the goods
- EU: €15 2 + outgoing freight + 10% value of goods
-
Non-acceptance (also shown in the table above)
- DE: €8 2 + 10% of the value of the goods
- EU: Outgoing freight (as indicated in the table above) + 10% of the value of the goods
- See also our overview on the subject of warranty.
If you wish to return the order, there is a period of two weeks after delivery to inform us.
Please inform us of the reason for the return. We will then arrange for a collection order.
Please note that the tyre(s) must be in perfect condition and not mounted in order to be returned.
Customer Tyreworld: Shipping terms and conditions
Please inform us of all delivery costs per country in each of the following categories:
- Dispatch of the goods
- Rejection of the goods
- Costs for collection of the goods
- Other services
- Address correction
- Failed collection
Neutral shipping (if you are the camp)
- No shipping documents or invoice documents with the goods
-
Structure of freight label
- The sender is a neutral term such as "external warehouse".
- Neither your company name nor ours is on the label.
- Our order number is on the label
Terms of payment
- We can offer you the payment method on deposit or let us have the documents with which we can check the insurability.
Contact
- For a smooth process, we need the contact details for a contact person and for customer service
- In the following document, you will find a form in which you can enter your contact details.
- You can find this form directly after the video below.
- This document is available for download and should be used for a successful process.
- Below, you can see our contact persons:
You can contact us as follows:
E-Mail: bestellung@tyre-world.de
Telefon: +49 231 425 774 66
