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Documents for cooperation

Written by Miranda Pataridze

Updated at November 3rd, 2022

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Delivery conditions
+ More

We look forward to our future successful cooperation.

Below are all the important points to ensure a smooth process:

Dealing with the FTP interface

 

Selected actions are described here to illustrate how to use the folder system:

  •   Stock upload as CSV to the FTP
    • In the folder structure Upload/Stock/
  • Our stock as CVS on the FTP
    • In the folder structure Download/Stock
  • Order from you e.g. via XML
    • In the folder structure Upload/Order/
  • Tracking via CSV
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Tyreworld warehouse: Shipping terms and conditions

Below you will find our fee overview for individual business cases:

Prices 2024

Outbound freight 2

Non-acceptance 2

Costs for collection and return 2

DE

€5.50 3

€11

+ 10% 1

€18

+ 10% 1

BE, LU, NL, AT

€15

€18

+ 10% 1

€33

+ 10% 1

FR, DK

€16

€19

+ 10% 1

€34

+ 10% 1

PL, CZ

€20

€23

+ 10% 1

€38

+ 10% 1

IT, HU

€22

€25

+ 10% 1

€40

+ 10% 1

ES, SI, SK

€28

€31

+ 10% 1

€46

+ 10% 1

FI, LV, LT, EE, PT, SE 4

€34

€37

+ 10% 1

€52

+ 10% 1

1: value of goods, 2: per package, 3: individual freight surcharge, 4: individual shipping

  • Quantity per package depending on tire size.
    1. We can indicate in a column how many tires fit in a package
  • We are currently unable to deliver to Switzerland and Croatia.

 

  • Island delivery
    1. Germany: €23 2
    2. EU: €43 2

 

  • Correction of address/incorrect delivery address
    1. €112

 

  • Failed pickup/delivery attempt again
    1. €132

 

  • Collection and return costs (also shown in the table above)
    1. EN: €18 2 + 10% of the value of the goods
    2. EU: €18 2 + outgoing freight + 10% value of goods

 

  • Non-acceptance (also shown in the table above)
    • EN: €11 2 + 10% of the value of the goods
    • EU: Outbound freight (as shown in the table above) + 10% of the value of the goods


  • Please also see our overview of warranty.


 


If you wish to return the order, there is a period of two weeks after delivery to inform us.

Please inform us of the reason for the return. We will then arrange for a collection order.

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Please note that the tyre(s) must be in perfect condition and not mounted in order to be returned.

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Customer Tyreworld: Shipping terms and conditions

Please inform us of all delivery costs per country in each of the following categories:

  • Dispatch of the goods
  • Rejection of the goods
  • Costs for collection of the goods
  • Other services
    • Address correction
    • Failed collection
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Neutral shipping (if you are the camp)

  • No shipping documents or invoice documents with the goods
  • Structure of freight label
    • The sender is a neutral term such as "external warehouse".
    • Neither your company name nor ours is on the label.
    • Our order number is on the label
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Terms of payment

  •     We can offer you the payment method on deposit or let us have the documents with which we can check the insurability.
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Contact

  • For a smooth process, we need the contact details for a contact person and for customer service
  • In the following document, you will find a form in which you can enter your contact details.
    • You can find this form directly after the video below.
    • This document is available for download and should be used for a successful process.
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  • Below, you can see our contact persons:
  • Info Geschäftspartner 2022.pdf

You can contact us as follows:

E-Mail: bestellung@tyre-world.de 

Telefon: +49 231 425 774 66

 

 

 

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