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Miranda Pataridze
mpataridze@tyre-world.de
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Packaging of goods when returning
Published September 9th, 2022 by Miranda Pataridze
We would like to use examples to illustrate how goods are packaged correctly so that our suppliers also accept returns. The following points must be observed: The original box/packaging must be undamaged, clean and present. No shipping labels may be attached to the original packaging. The attachment of shipping labels is not permitted because
Wrong delivery address
Published May 4th, 2022 by Miranda Pataridze
In most cases, the transport service provider will inform us of a problem with the delivery and ask us to confirm the delivery address. If the delivery address is incomplete or the recipient details are incorrect, costs will apply, which can be found in the table of fees. However, if the zip code is wrong, depending on the transport service provider
Contact details
Published February 16th, 2022 by Miranda Pataridze
You can contact us as follows: Email: bestellung@tyre-world.de Telephone: +49 231 425 774 66
Missing/wrong shipments received
Published May 4th, 2022 by Miranda Pataridze
Unfortunately, sometimes the recipient may receive a package that is missing some items or contains the wrong product. For this reason it is important to check the package once it has been delivered. In each of these cases we ask for the following photos: the wrapped package the transport labels clear pictures of the goods received (measurements, la
cancellation
Published February 16th, 2022 by Miranda Pataridze
Please send us your cancellation request by e-mail with the subject cancellation. We will always try to cancel an order, but cannot guarantee this. If the cancellation is not possible, we ask you to refuse the delivery in order to reduce the costs to be deducted. If this is not possible, we will collect the goods for an appropriate fee. The costs th
Absence during delivery
Published February 16th, 2022 by Miranda Pataridze
If the recipient cannot be reached when the delivery is attempted, the transport service provider usually leaves a notification. A second delivery attempt is usually made. If the recipient is still absent, the package will be returned. In this case, we will not receive any notification from the transport service provider. For this reason, we strongl
Goods not received
Published February 16th, 2022 by Miranda Pataridze
In the situation that the customer sees in the shipment tracking that the package has been delivered, although he has not received the package, inform us so that we can send you the proof of delivery/ POD (Proof of delivery). The customer can see who received the package in the POD. If the customer cannot match the recipient identified on the POD or
Damaged package/defective goods
Published February 16th, 2022 by Miranda Pataridze
Sometimes the packages get damaged during shipping. This can result in missing or damaged items. If the customer has received a package with visible damage or a defect, he should try to inform the driver at the moment of delivery. Due to the Covid-19 situation, the transport companies are offering contactless delivery. Because of this, it may happen
Return
Published February 17th, 2022 by Miranda Pataridze
If the customer wishes to return the order, there is a period of two weeks after delivery to inform us. Please inform us about the reason for the return. We will then initiate a pick-up order. Please note that the tire(s) must be in perfect condition and unmounted for it to be returned. contact details You can contact us as follows: Email: bestellun
Documents for cooperation
Published November 3rd, 2022 by Miranda Pataridze
We look forward to our future successful cooperation. Below are all the important points to ensure a smooth process: Dealing with the FTP interface Selected actions are described here to illustrate how to use the folder system: Stock upload as CSV to the FTP In the folder structure Upload/Stock/ Our stock as CVS on the FTP In the folder structur
acceptance refusal
Published February 16th, 2022 by Miranda Pataridze
The recipient can refuse the package at the time of delivery if they no longer need the order. In this case, once the package is returned to our warehouse, and we have checked it, we will issue a credit from which the cost of the return shipment will be deducted. The costs that will be deducted can be found in the table of Schedule of Fees tires C
Tire fee overview
Published February 16th, 2022 by Miranda Pataridze
Below you will find our fee overview for individual business cases: Prices 2024 Outbound freight 2 Non-acceptance 2 Costs for collection and return 2 DE €5.50 3 €11 + 10% 1 €18 + 10% 1 BE, LU, NL, AT €15 €18 + 10% 1 €33 + 10% 1 FR, DK €16 €19 + 10% 1 €34 + 10% 1 PL, CZ €20 €23 + 10% 1 €38 + 10% 1 IT, HU €22 €25 + 10% 1 €40 + 10% 1 ES, SI, SK €28 €31
Warranty tires
Published February 17th, 2022 by Miranda Pataridze
If the tire has a defect or problem after fitting, let us know and we will analyze if it could be a manufacturing problem. Please note that we do not assume the guarantee if a defect occurred during assembly of the tire due to handling errors. If it is a manufacturing problem, we will send you the appropriate claim form for your goods. This should b
Overview of fees - including return deadlines for vehicle parts
Published April 5th, 2023 by Miranda Pataridze
Below you will find our overview of fees and return deadlines for vehicle parts for the individual business cases: The rates shown are only valid for delivery within DE. order portal Deadline for registration (after delivery) Deadline for return (after registration) Deduction from the value of goods (% or €) Deduction of freight costs (outbound fre
Missing/wrong shipments received
Published February 16th, 2022 by Miranda Pataridze
Unfortunately, sometimes the recipient may receive a package that is missing some items or contains the wrong product. For this reason, it is important to check the package once it has been delivered. In each of these cases, we ask for the following photos: the wrapped package the transport labels clear pictures of the goods received (measurements,
Return Policy for Replacement Parts
Published September 9th, 2022 by Miranda Pataridze
In principle, we are not obliged to take back products delivered free of defects and this is therefore generally excluded. Incorrectly ordered parts due to incorrect assignment to the vehicle cannot be returned. This also includes incorrect orders and/or cancellations by your customers. In individual cases, we declare that we are willing to take
Wrong delivery address
Published February 16th, 2022 by Miranda Pataridze
In most cases, the transport service provider will inform us of a problem with the delivery and ask us to confirm the delivery address. If the delivery address is incomplete or the recipient details are incorrect, costs will apply, which can be found in the table of fees. However, if the zip code is wrong, depending on the transport service provider
Possible return costs when handling complaints
Published May 4th, 2022 by Miranda Pataridze
In the case of complaints about goods, no immediate replacement can usually be made. The goods are made available to the respective product manufacturer for assessment. Only after the finding can a decision be made about a replacement, a credit note or a negative message. If the complaint is rejected by the industry, the following fees apply: 1
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