In the situation that the customer sees in the shipment tracking that the package has been delivered, although he has not received the package, inform us so that we can send you the proof of delivery/ POD (Proof of delivery). The customer can see who received the package in the POD.
If the customer cannot match the recipient identified on the POD or rejects the signature on the POD as his signature, we will open a claim with the carrier. For these complaints, we need a declaration of non-receipt/affidavit from the customer, filled out and signed. As the transport service provider frequently changes these documents, we will send the relevant affidavit if required.